Order Processing

Most orders are prepared for shipment within 2–4 business days after payment and order verification. During sales, holidays, new-product launches, or other busy periods, processing may take up to 5 business days. Processing time is separate from carrier transit time.

Delivery Estimates

Standard U.S. carrier transit is generally 10–15 business days after dispatch. Delivery dates are estimates rather than guarantees and may be affected by the destination, carrier network, customs, severe weather, peak demand, public holidays, or an incorrect or incomplete address.

Shipping Charges

Available delivery methods and applicable shipping charges are displayed at checkout before payment. Promotions involving shipping are subject to their stated eligibility, dates, and exclusions.

Fulfillment Origin & Split Shipments

Orders may be fulfilled by different logistics partners or facilities, and the dispatch location may differ from our registered business address. Items in the same order may be shipped separately. If this happens, you may receive more than one tracking update and will not be charged additional shipping solely because we split the shipment.

Tracking

When tracking is available, it is sent to the email used at checkout. A tracking number may take several business days to show carrier movement after the shipping label is created. Please review spam or promotions folders if you do not see the message.

Shipping Address Changes

Check the shipping address carefully before submitting an order. Contact service@arvenmont.com as soon as possible if a correction is needed. We will try to help before fulfillment, but we cannot guarantee changes after processing or dispatch. Customers may be responsible for costs caused by an incorrect address where permitted by law.

PO Boxes, APO/FPO & U.S. Territories

Availability depends on the product, carrier, and destination. If checkout does not accept an address or no method is offered, contact us before ordering. Some destinations may have longer delivery times or limited tracking.

Delayed or Inactive Tracking

Carrier scans can be delayed or missed. Allow several business days for the first update. If tracking remains inactive or unchanged for an unusual period beyond the estimated window, email us with your order number so we can review the shipment.

Lost Shipments

If a shipment appears lost, contact us after checking tracking and confirming the address. We may ask you to cooperate with a carrier inquiry or provide additional details. After review, we will offer an appropriate solution consistent with applicable law and the shipment circumstances.

Marked Delivered but Not Received

Check with household members, neighbors, reception areas, parcel lockers, and nearby safe places, then contact the carrier. If the parcel is still missing, notify us promptly. A carrier investigation or delivery confirmation may be required before a resolution is issued.

Damaged, Incomplete or Incorrect Orders

Contact us within 7 calendar days after delivery when possible. Include the order number, a description, photos or video of the product, outer packaging, and shipping label. Keep all packaging until our review is complete.

Minor variations in the color, print placement, texture, or measurements of baby and toddler items may occur. A material defect, incorrect product, or missing part will be addressed under our Return & Refund Policy.

International Delivery & Import Charges

International availability is shown at checkout. Delivery may be delayed by customs. Unless checkout states otherwise, the recipient is responsible for import duties, taxes, brokerage, or customs charges imposed by the destination. Refusal or non-payment may result in return costs being deducted from an eligible refund where lawful.