Return Window

You may request an eligible return within 30 calendar days after confirmed delivery. A request is not approved until our customer care team reviews it and provides return instructions.

How to Start a Return

Email service@arvenmont.com with your order number, the item, reason for return, and supporting photos or video where relevant. We may request additional information needed to assess eligibility. Do not send merchandise before receiving approval.

Eligibility for Preference Returns

Unless a product is defective or consumer law provides otherwise, preference-based returns should be unused, unwashed, in original condition, complete with all parts and accessories, and in the original packaging where reasonably possible. Proof of purchase is required.

Minor differences in color, print placement, texture, or measurements can occur because of displays, photography, materials, and manufacturing batches and do not automatically make an item defective.

Return Address & Authorization

Approved returns must be sent to the destination and by the method stated in our instructions. Our registered business address is not automatically our return warehouse address. Unauthorized returns or items sent to another address may be delayed, refused, or ineligible for a refund.

Non-Returnable Items

Subject to applicable law, the following generally cannot be returned for preference reasons:

• Personalized or custom-made products, gift cards, and items clearly marked final sale.
• Opened or used hygiene-sensitive, personal-care, feeding, or intimate-contact baby items where return would create a health or safety concern.
• Items that have been washed, altered, misused, damaged after delivery, or returned with missing parts.

This limitation does not remove rights relating to defective, unsafe, incorrect, or materially misdescribed goods.

Damaged, Defective, Incomplete or Incorrect Items

Contact us within 7 calendar days after delivery when possible. Include the order number and clear photos or video of the product, issue, shipping label, and packaging. Keep the product and packaging until review is complete. If the claim is verified, we may provide a replacement, missing part, reshipment, return, or refund as appropriate and at no additional cost.

Return Shipping & Original Shipping Fees

Customers generally pay return shipping for preference-based returns. For a verified company error or qualifying damaged, defective, incomplete, or incorrect item, we will provide an appropriate no-additional-cost solution. Original shipping charges are generally non-refundable for preference returns unless required by law. Arvenmont™ does not charge a restocking fee for approved returns.

Return Tracking & Risk

Use a trackable service and retain the receipt. You are responsible for the parcel until received at the approved destination, except where we supplied the return method. We are not responsible for returns sent without authorization or to an incorrect address.

Inspection & Refund Timing

We inspect returned merchandise after receipt. If approved, the refund is issued to the original payment method, generally within 5–10 business days after inspection. Financial institutions may require additional time to post the credit. We will notify you if a return is not approved and explain available next steps.

Refund Without Return

In some cases, we may offer a refund, credit, replacement, or other resolution without requiring a physical return. This is determined case by case and does not create an entitlement for future claims.

Exchanges

Exchange availability depends on inventory and destination. The fastest option may be to return an eligible item and place a new order after approval. If we offer a direct exchange, follow the instructions supplied by customer care.

Order Cancellation

Contact us immediately if you wish to cancel. We will try to cancel before fulfillment begins and do not charge a cancellation fee, but cancellation cannot be guaranteed after processing or dispatch. Once shipped, the return terms apply.

Consumer Rights

This policy does not limit rights or remedies that cannot legally be excluded. Where mandatory consumer law provides greater protection, that law controls.