Information We May Collect

Depending on how you interact with us, we may collect contact details, billing and shipping details, account credentials, order and transaction information, customer-support communications, product reviews, preferences, device and browser information, IP address, cookie identifiers, website activity, and marketing interactions.

Payment information is processed by Shopify and payment providers. We do not store complete card numbers or card security codes on our own systems.

How Information Is Collected

We collect information directly from you; automatically through cookies, pixels, logs, and similar technologies; and from service providers such as Shopify, payment processors, shipping carriers, analytics providers, advertising partners, fraud-prevention providers, and customer-support tools.

Why We Use Personal Information

• To provide the website, process payments, fulfill orders, and deliver customer service.
• To verify transactions, prevent fraud, protect users, and secure our systems.
• To personalize the store, measure performance, improve products and services, and maintain records.
• To send transactional messages and, with required permission, marketing communications.
• To meet legal, tax, accounting, regulatory, and dispute-resolution obligations.

Where applicable, processing may be based on contract, legitimate interests, consent, and legal obligations.

Cookies & Similar Technologies

We and our providers use necessary, functional, analytics, and advertising technologies to remember preferences, keep the store working, understand visits, measure campaigns, and help present relevant content. Available browser or consent controls may let you restrict certain technologies; disabling them can affect site functions.

Service Providers & Disclosure

We may disclose information to Shopify, payment processors, fulfillment partners, shipping carriers, cloud and security providers, analytics and marketing providers, professional advisers, and authorities where required. Providers receive information only for relevant services and are expected to handle it appropriately.

We may also disclose information in a business transaction such as a merger, financing, restructuring, or sale, or to protect rights, safety, and the integrity of our store.

Sale, Sharing & Targeted Advertising

Some privacy laws define “sale” or “sharing” broadly and may treat certain analytics or advertising disclosures as sale, sharing, or targeted advertising even when no money is exchanged. Where these laws apply, you may have a right to opt out. Contact us with “Privacy Request” in the subject line and describe the right you wish to exercise.

Shopify

Our store is hosted by Shopify, which processes information needed to provide the commerce platform. Shopify may handle information under its own privacy terms and may process data in countries where it or its providers operate. Your use of third-party payment or accelerated checkout features may also be governed by their privacy notices.

Data Retention

We retain information only as long as reasonably necessary for orders, customer support, business records, security, disputes, and legal obligations. Retention periods vary according to the information, purpose, and applicable requirements. We may delete or anonymize information when it is no longer needed.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal; to opt out of certain sale, sharing, targeted advertising, or marketing; and to receive information about relevant disclosures. These rights may be subject to exceptions and identity verification. We will not unlawfully discriminate against you for exercising an applicable right.

Submitting a Privacy Request

Email service@arvenmont.com with the subject “Privacy Request.” Explain your request and provide enough information to verify the account or transaction concerned. We may request additional verification and may need authorized-agent documentation where applicable. Please do not send sensitive identity documents unless specifically requested through an appropriate method.

Marketing Communications

You may unsubscribe from promotional email by using the unsubscribe option in the message or by contacting us. We may still send non-promotional communications about orders, service, security, or policy changes.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed. Keep account credentials confidential and notify us if you suspect unauthorized activity.

Children’s Privacy

Our products are intended for purchase by adults, and the store is not directed to children. We do not knowingly collect personal information directly from children in violation of applicable law. A parent or guardian who believes a child submitted information may contact us to request review and deletion.

International Processing

We and our providers may process information outside your country, including in China, the United States, and other locations where service providers operate. Where required, appropriate transfer mechanisms or safeguards may be used.

Third-Party Services & Links

The store may link to services we do not control. Their privacy and security practices are governed by their own terms. Review those notices before providing information.

Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised date will be posted on this page. Material changes may be communicated by additional means where required.