Payment Processing

Checkout on arvenmont.com is powered by Shopify and supported payment providers. Available methods may vary according to your location, currency, device, order value, and provider eligibility. The methods offered to you are shown during checkout.

By submitting payment information, you confirm that you are authorized to use the selected method and authorize the applicable charges for your order.

Authorization & Temporary Holds

Your bank or payment provider may authorize the order amount before the charge is completed. A temporary pending authorization can appear even if an order is not accepted. Release timing is controlled by the financial institution, not Arvenmont™.

How Payment Information Is Handled

Arvenmont™ does not store full payment card numbers or card security codes on its own systems. Payment credentials are transmitted to and handled by Shopify and applicable payment providers under their security procedures.

Prices, Currency & Additional Fees

Product prices, applicable discounts, shipping charges, taxes, and the final order total are displayed before you submit payment. Prices are shown in U.S. dollars unless another currency is clearly displayed.

Your card issuer or payment service may charge foreign transaction, currency conversion, installment, overdraft, or other fees. Those fees are controlled by the provider and are not collected by Arvenmont™.

Discount Codes & Promotions

Discounts are subject to the stated promotion terms, eligibility, dates, exclusions, and availability. Unless expressly allowed, offers cannot be combined, exchanged for cash, or applied after an order is placed. We may correct or cancel an offer affected by an obvious error, misuse, or unauthorized distribution, subject to applicable law.

Declined, Pending or Duplicate Charges

• Declined payment: check the billing details, available funds, card restrictions, and provider authentication prompts, or try another available method.
• Pending payment: wait for your bank to finalize or release the authorization before retrying.
• Possible duplicate: check whether one entry is only a pending authorization. If multiple completed charges remain, contact us with your order number and non-sensitive transaction details.

Order Confirmation

After a successfully submitted order, we send an order confirmation to the email entered at checkout. A payment authorization or confirmation does not prevent us from declining or canceling an order when inventory is unavailable, verification fails, fraud is suspected, or an obvious pricing or technical error occurred. Any captured amount for a canceled order will be refunded.

Payment Questions

Email service@arvenmont.com and include your order number, checkout email, the payment method type, and a description of the issue. Do not send full payment credentials. Customer service hours are 8:00 AM – 10:00 PM Daily.