Questions About an Existing Order

Please include your order number and the email address used at checkout. This helps us locate your purchase and answer questions about payment, processing, shipping, tracking, or delivery.

Problems With an Order

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, contact us promptly and include:

• Your order number and a clear description of the issue.
• Photos or a short video showing the product and the concern.
• A photo of the shipping label and outer packaging when relevant.

After review, we may offer an appropriate replacement, reshipment, refund, or return solution under our Return & Refund Policy. Minor differences in color, print placement, texture, or measurements may occur and do not automatically indicate a defect.

Product Questions

We can help clarify product descriptions, listed dimensions, materials, care information, and intended use. Always review the product page and follow the supplied age, weight, use, care, and safety instructions. Adult supervision may be required.

Before Sending a Return

Please contact customer care before returning any merchandise. Do not send a return to the registered business address below unless our team specifically instructs you to do so. Once a return is approved, we will provide the applicable return instructions and destination.